Customer Service

BRI Contact Information

If you have any concerns, email us directly at You can also write to us at:

Bathroom Readers’ Institute
10350 Barnes Canyon Rd. Ste. 100
San Diego, CA 92121

We’ll do everything possible from our end to keep you as a happy BRI member for years to come. You see, in this era of ME ME ME, there are still some people out there who are thinking of YOU YOU YOU!

So thank you. And come again.


If you’re having a problem accessing your account, you may be using the wrong password. If you’ve forgotten your password, just go to the Sign In page, enter your email address under “Forgot Your Password” and click “Submit.” Your password will then be sent to you via e-mail.

customer service trivia and online trivia questions

If you have never used our store before, you will need to create a new account. Click on “Create An Account,” and fill up the “Sign Up” form.

Login Page_rev

Once you do this, you’ll be able to see any orders you place with the new store, track the shipments, see the status of any backordered books, and manage your personal information.

Online Orders

Orders placed online via our store can be tracked by signing in to your account. Just log in with your email address and password; then click on “Account”. You will be able to see the status of your order, including the tracking number when provided by the shipper.

If you have questions about your order, contact Customer service representatives are available from 9 AM to 6 PM CST Monday-Friday. Your email will be answered within 6 hours of receipt (provided it is received during business hours).

Damaged items:
If an item arrives damaged in any way, email Include your name, the purchase order number from your packing slip and as much information as you can about the damage. We will respond to your email in 24-48 hours.